Books

= Books = Elaine sent this to me:​ I just listened to Tony Hsieh, a guest on the Fox News morning show. He discussed customer service and call center assistance provided by Zappo's, and he has written a book titled //Delivering Happiness//. You may be able to use much of this information in your Customer Service class or, moreso, in the Call Center class, especially since you are re-writing the class.I found this website: @http://www.deliveringhappinessbook.com/

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