Videos

Videos​: I use this video on social media in Chapter 2 - Scope of Influence (ds) [|Did You Know - Social Media] I use this video in Chapter 3 - Conflict (ds) [|McNugget Spat]

I use this video in Chapter 4 - Culture (ds) [|Southwest Rap]

Video on Zappos and their philosophy on customer service (ds)

http://abcnews.go.com/2020/video/mastermind-delivering-happiness-14839968

Video on Google culture

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I use this video for Chapter 8 - Motivation (ds) [|Never Give Up, Nick Vujicic]

I use this video for Chapter 10 - Customer Retention (ds) [|Cancel AOL] I like this video for Chapter 11 - Technology and Customer Service (ds) [|Did You Know - Technology & Education] =home=